Shipping Policy
Thank you for shopping with Softlo. We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below.
Order Processing
All orders are processed within 1–2 business days after payment has been successfully received. Orders are not shipped or delivered on weekends or public holidays.
During periods of high demand, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you via email.
Shipping Times
We proudly ship worldwide.
Estimated Delivery Time:
- International Shipping: 8–15 business days
Please note that delivery times are estimates and may vary depending on your location, customs processing, weather conditions, carrier delays, or other factors beyond our control.
Shipping Costs
Shipping fees are calculated at checkout and will be displayed before you complete your purchase.
If your store offers free shipping, replace this section with:
Free Shipping: We offer free worldwide shipping on all orders.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking information to become available.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authorities. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Incorrect Shipping Information
Please ensure that all shipping information is accurate before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you notice an error in your shipping details, please contact us as soon as possible at softlocomfort@gmail.com.
Lost or Delayed Packages
While we work with trusted shipping partners, we cannot guarantee delivery dates. If your package appears to be lost or significantly delayed, please contact our support team and we will do our best to assist you.
Contact Us
If you have any questions regarding shipping, please contact us:
Email: softlocomfort@gmail.com
Store Name: Softlo
Shorter Shopify-Friendly Version
Processing Time: 1–2 business days
Delivery Time: 8–15 business days worldwide
All orders are processed within 1–2 business days. Once shipped, orders typically arrive within 8–15 business days depending on the destination. Tracking information will be provided via email once your order has been dispatched. Delivery times are estimates and may be affected by customs, carrier delays, weather, or other unforeseen circumstances.
For any shipping-related inquiries, please contact us at softlocomfort@gmail.com.